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Chatbot commerce—How contextual factors affect Chatbot effectiveness

Crossref DOI link: https://doi.org/10.1007/s12525-023-00629-4

Published Online: 2023-05-03

Published Print: 2023-12

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Hsu, Pei-Fang

Nguyen, Tuan

Wang, Chen-Ya

Huang, Pei-Ju
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Text and Data Mining valid from 2023-05-03

Version of Record valid from 2023-05-03
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Article History

Received: 18 June 2022

Accepted: 17 January 2023

First Online: 3 May 2023