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Seeking empathy or suggesting a solution? Effects of chatbot messages on service failure recovery

Crossref DOI link: https://doi.org/10.1007/s12525-023-00673-0

Published Online: 2023-11-04

Published Print: 2023-12

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Haupt, Martin http://orcid.org/0000-0002-1083-0388
Rozumowski, Anna http://orcid.org/0000-0003-0501-4180
Freidank, Jan

Haas, Alexander
Funding

Funding for this research was provided by:

Justus-Liebig-Universität Gießen
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Text and Data Mining valid from 2023-11-04

Version of Record valid from 2023-11-04
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Article History

Received: 7 July 2023

Accepted: 13 September 2023

First Online: 4 November 2023