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When bots’ empathic expressions backfire: Exploring the negative moderation between chatbot empathic expressions and monetary compensation for angry customers

Crossref DOI link: https://doi.org/10.1007/s12525-025-00814-7

Published Online: 2025-07-14

Published Print: 2025-12

Update policy: https://doi.org/10.1007/springer_crossmark_policy

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