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Orchestrating human-AI hybrids: Agency formation and re-configuration through conversational AI agents in physical service environments

Published Online: 2026-05-18

Published Print: 2026-12

Authors

Wilga, Matthäus https://orcid.org/0000-0002-8501-6380
Zaki, Mohamed

Lugmair, Nina

Roth, Angela
Funding

Funding for this research was provided by:

Bundesministerium für Forschung, Technologie und Raumfahrt (02K23A152)

Friedrich-Alexander-Universität Erlangen-Nürnberg
License Information

Text and Data Mining valid from 2026-05-18

Version of Record valid from 2026-05-18
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Article History

Received: 30 September 2025

Accepted: 16 April 2026

First Online: 18 May 2026

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