Performance evaluations of large language models for customer service
Crossref DOI link: https://doi.org/10.1007/s13042-024-02432-9
Published Online: 2024-11-11
Published Print: 2025-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Li, Fei
Wang, Yanyan
Xu, Yin
Wang, Shiling
Liang, Junli
Chen, Zhengyi
Liu, Wenrui
Feng, Qiangzhong
Duan, Ticheng
Huang, Youzhi
Song, Qi
Li, Xiangyang
Text and Data Mining valid from 2024-11-11
Version of Record valid from 2024-11-11
Article History
Received: 27 June 2024
Accepted: 17 October 2024
First Online: 11 November 2024