No Man is an Island: the Effect of Social Presence on Negative Word of Mouth Intention in Service Failures
Crossref DOI link: https://doi.org/10.1007/s40547-017-0078-7
Published Online: 2017-10-10
Published Print: 2017-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
He, Yi
Hu, Miao
Chen, Qimei
Alden, Dana L.
He, Wei
License valid from 2017-10-10