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Authors
Friedli, Jan
Dolata, Mateusz
Schwabe, Gerhard
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Funding
Funding for this research was provided by:
University of Zurich
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Article History
Received: 24 November 2024
Revised: 4 June 2025
Accepted: 9 June 2025
First Online: 2 July 2025
Declarations
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: The first author is a doctoral candidate at the University of Zurich in the Information Management Research Group. Concurrently, he holds a full-time position at the Lufthansa Group and is involved in the Heidi project, which serves as the focus of this study. The authors declare they have no financial interests in the publication of this manuscript. There was no funding received for this study.The views and opinions expressed in this paper are solely those of the primary author and do not necessarily reflect the official policy or position of the Lufthansa Group. The primary author has written this work in a personal capacity.
