“Touching” services: tangible objects create an emotional connection to services even before their first use
Crossref DOI link: https://doi.org/10.1007/s40685-020-00114-0
Published Online: 2020-05-02
Published Print: 2020-07
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Nägele, Nora
von Walter, Benjamin
Scharfenberger, Philipp
Wentzel, Daniel
Text and Data Mining valid from 2020-05-02
Version of Record valid from 2020-05-02
Article History
Received: 7 November 2018
Accepted: 16 April 2020
First Online: 2 May 2020