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An explainable AI-driven framework integrating SHAP and QFD for transitioning from CRM to CJM in customer-centric optimization

Crossref DOI link: https://doi.org/10.1007/s41060-025-01015-3

Published Online: 2026-01-09

Published Print: 2026-12

Update policy: https://doi.org/10.1007/springer_crossmark_policy

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