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Machine learning counterfactuals for customer churn: a business rules framework with cross-domain validation

Published Online: 2026-03-14

Published Print: 2026-12

Authors

Kerkri, Abdelmounaim

Belakhdar, Adnane

Madani, Mohamed Amine
License Information

Text and Data Mining valid from 2026-03-14

Version of Record valid from 2026-03-14
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Article History

Received: 29 September 2025

Accepted: 23 February 2026

First Online: 14 March 2026

Declarations

:

: The authors declare no Conflict of interest.

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