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The analysis of the electronic customer relationship management system based on marketing performance and knowledge management of the company using the Fuzzy cognitive map approach

Crossref DOI link: https://doi.org/10.1007/s43546-023-00440-5

Published Online: 2023-01-31

Update policy: https://doi.org/10.1007/springer_crossmark_policy

Authors

Shabankareh, Mohammadjavad https://orcid.org/0000-0002-7103-211X
Sarhadi, Ali https://orcid.org/0000-0001-8403-5646
License Information

Text and Data Mining valid from 2023-01-31

Version of Record valid from 2023-01-31
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Article History

Received: 7 August 2022

Accepted: 18 January 2023

First Online: 31 January 2023

Declarations

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: There are no relevant financial or non-financial competing interests to report.

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