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Authors
Owusu, Samuel Oduro https://orcid.org/0009-0002-6315-4915
Kankam, George https://orcid.org/0000-0001-7409-8571
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Article History
Received: 16 September 2024
Accepted: 16 May 2025
First Online: 29 May 2025
Declarations
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: The authors confirm the absence of competing interests.
: The authors confirm that this research adhered to the ethical guidelines and complied with the legal requirements of Ghana. This study acquired formal ethics clearance from the UEW-DRID according to the University of Education, Winneba Ethics Committee. This study surveyed service trust, service commitment, customer experience and customer happiness. The research involved minimal participant risk as data were collected using structured questionnaires, ensuring that all responses were anonymous and confidential. Written informed consent was obtained from the participants before their involvement, with a clear explanation of the study objectives and procedures.
: The authors confirm the accuracy of all data and findings utilized in this study and consent to participation.
: The authors consent to publishing personally identifiable information in the journal.
