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Examining the ‘Consumer Repair Journey’ and Business Intervention Opportunities to Enhance Customer Experience and Satisfaction

Published Online: 2026-04-13

Published Print: 2026-04

Authors

Dao, Tung https://orcid.org/0000-0002-3574-0952
Cooper, Tim

Watkins, Matthew
Funding

Funding for this research was provided by:

Engineering and Physical Sciences Research Council (EP/N022645/1)
License Information

Text and Data Mining valid from 2026-04-01

Version of Record valid from 2026-04-13
More Information

Article History

Received: 10 March 2025

Accepted: 11 November 2025

First Online: 13 April 2026

Declarations

:

: On behalf of all authors, the corresponding author states that there is no conflict of interest.

Document is current