Conversational AI in customer support: Revolution or risk?
Crossref DOI link: https://doi.org/10.1007/s43681-025-00893-4
Published Online: 2025-12-15
Published Print: 2026-02
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Sarwar, Bilawal
Irshad Hashmi, Joudat
Text and Data Mining valid from 2025-12-15
Version of Record valid from 2025-12-15
Article History
Received: 13 August 2025
Accepted: 17 September 2025
First Online: 15 December 2025
Declarations
:
: The authors declare no conflict of interest.