How Fair is the Handling of the Claimant Customer? A Comparison Between the e-mail and Telephone Channels
Crossref DOI link: https://doi.org/10.1007/978-3-030-95809-1_7
Published Online: 2022-03-29
Published Print: 2022
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Tahali, Sara
Yildiz, Hélène
Text and Data Mining valid from 2022-01-01
Version of Record valid from 2022-01-01
Chapter History
First Online: 29 March 2022