The Way to Regained Trust Through Service Recovery Is Paved with Consumer Forgiveness: The Effects of Service Failure Characteristics
Crossref DOI link: https://doi.org/10.1007/978-3-319-66023-3_112
Published Online: 2017-12-06
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Han, Lee
Heng-Chiang, Huang
Chuan-Feng, Shih
License valid from 2017-12-06