The Company or the Crowd? Comparing Consumers’ Reactions to Peer-Provided and Firm-Provided Customer Support: An Abstract
Crossref DOI link: https://doi.org/10.1007/978-3-319-66023-3_8
Published Online: 2017-12-06
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Jiang, Lan
O’Hern, Matthew
Hanson, Sara
License valid from 2017-12-06