Customer Interactions: How to Enrage Customers with a Great Service
Crossref DOI link: https://doi.org/10.1007/978-3-319-72017-3_4
Published Online: 2018-04-25
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Akkermans, Henk
License valid from 2018-01-01