Auto-Tracking Controversial Topics in Social-Media-Based Customer Dialog: A Case Study on Starbucks
Crossref DOI link: https://doi.org/10.1007/978-3-319-78105-1_11
Published Online: 2018-03-15
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Yu, Bei http://orcid.org/0000-0001-5425-0011
Yu, Yihan
License valid from 2018-01-01