E-Customer Relationship Management
Crossref DOI link: https://doi.org/10.1007/978-3-658-17291-6_25
Published Online: 2020-12-11
Published Print: 2020
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Kießig, Achim
Lohmann, Katja
Zanger, Cornelia
Text and Data Mining valid from 2020-01-01
Version of Record valid from 2020-01-01
Chapter History
First Online: 11 December 2020