Sechs Stufen der Kundeneinbindung
Crossref DOI link: https://doi.org/10.1007/978-3-658-20411-2_2
Published Online: 2017-12-19
Published Print: 2018
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Knöchel, Meike
North, Klaus
License valid from 2017-12-19