On the Impact of Self-efficacy on Assessment of User Experience in Customer Service Chatbot Conversations
Crossref DOI link: https://doi.org/10.1007/978-981-19-5538-9_18
Published Online: 2022-11-01
Published Print: 2022
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Cao, Yuexin
Carmona, Vicente Ivan Sanchez
Liu, Xiaoyi
Hu, Changjian
Iskender, Neslihan
Beyer, André
Möller, Sebastian
Polzehl, Tim
Text and Data Mining valid from 2022-01-01
Version of Record valid from 2022-01-01
Chapter History
First Online: 1 November 2022