CRM Change Management in an Emerging Country Context: An Exploratory Study in India
Crossref DOI link: https://doi.org/10.1007/BF03396542
Published Online: 2017-10-04
Published Print: 2008-04
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Desai, Darshan
Sahu, Subrat