Author Correction: Customer support ticket escalation prediction using feature engineering
Crossref DOI link: https://doi.org/10.1007/s00766-018-0297-y
Published Online: 2018-05-23
Published Print: 2020-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Montgomery, Lloyd http://orcid.org/0000-0002-8249-1418
Damian, Daniela
Bulmer, Tyson
Quader, Shaikh
Funding for this research was provided by:
Natural Sciences and Engineering Research Council of Canada
Text and Data Mining valid from 2018-05-23
Version of Record valid from 2018-05-23
Article History
First Online: 23 May 2018
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