“If It’s Easy to Read, It’s Easy to Claim”—The Effect of the Readability of Insurance Contracts on Consumer Expectations and Conflict Behaviour
Crossref DOI link: https://doi.org/10.1007/s10603-016-9317-9
Published Online: 2016-03-24
Published Print: 2016-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Van Boom, Willem H.
Desmet, Pieter
Van Dam, Mark
License valid from 2016-03-24