Examining how online store managers’ responses to negative reviews affect potential shoppers
Crossref DOI link: https://doi.org/10.1007/s10660-024-09842-5
Published Online: 2024-04-13
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Kim, Eugene
Lee, Choong C.
An, Jaeyoung http://orcid.org/0000-0001-9558-4114
Text and Data Mining valid from 2024-04-13
Version of Record valid from 2024-04-13
Article History
Accepted: 22 March 2024
First Online: 13 April 2024