Service quality benchmarking via a novel approach based on fuzzy ELECTRE III and IPA: an empirical case involving the Italian public healthcare context
Crossref DOI link: https://doi.org/10.1007/s10729-017-9424-4
Published Online: 2017-11-21
Published Print: 2019-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
La Fata, Concetta Manuela http://orcid.org/0000-0002-0250-9201
Lupo, Toni
Piazza, Tommaso
Text and Data Mining valid from 2017-11-21
Article History
Received: 5 July 2017
Accepted: 9 November 2017
First Online: 21 November 2017