Special section on the role of information technology in service delivery
Crossref DOI link: https://doi.org/10.1007/s10796-015-9552-7
Published Online: 2015-04-08
Published Print: 2015-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Song, Jaeki
Baker, Jeff
Davis, Fred D.
Text and Data Mining valid from 2015-04-08