From product-centric to customer-centric services in a financial institution – exploring the organizational challenges of the transition process
Crossref DOI link: https://doi.org/10.1007/s10796-015-9606-x
Published Online: 2015-10-29
Published Print: 2016-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Marjanovic, Olivera
Murthy, Vijaya
Text and Data Mining valid from 2015-10-29