An Exploration of the Role of Service Recovery in Negative Electronic Word-of-Mouth Management
Crossref DOI link: https://doi.org/10.1007/s10796-018-9880-5
Published Online: 2018-09-25
Published Print: 2020-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Yoo, Chul Woo http://orcid.org/0000-0003-2822-9344
Text and Data Mining valid from 2018-09-25
Version of Record valid from 2018-09-25
Article History
First Online: 25 September 2018