Validation of the ISS-QUAL and the role of gender, age and education on it service quality in the public sector
Crossref DOI link: https://doi.org/10.1007/s10799-017-0281-0
Published Online: 2017-09-05
Published Print: 2018-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Marchiori, Danilo M.
Mainardes, Emerson W.
Rodrigues, Ricardo G.
Text and Data Mining valid from 2017-09-05