Does cultural distance affect online review ratings? Measuring international customers’ satisfaction with services leveraging digital platforms and big data
Crossref DOI link: https://doi.org/10.1007/s10997-020-09531-z
Published Online: 2020-11-18
Published Print: 2021-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Mariani, Marcello M.
Matarazzo, Michela
Funding for this research was provided by:
University of Reading
Text and Data Mining valid from 2020-11-18
Version of Record valid from 2020-11-18
Article History
Accepted: 14 September 2020
First Online: 18 November 2020