Powerlessness following service failure and its implications for service recovery
Crossref DOI link: https://doi.org/10.1007/s11002-014-9303-4
Published Online: 2014-06-05
Published Print: 2016-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Wong, Jimmy
Newton, Joshua D.
Newton, Fiona J.
Text and Data Mining valid from 2014-06-05