Customers’ emotions in service failure and recovery: a meta-analysis
Crossref DOI link: https://doi.org/10.1007/s11002-020-09517-9
Published Online: 2020-06-10
Published Print: 2020-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Valentini, Sara http://orcid.org/0000-0003-1389-4747
Orsingher, Chiara
Polyakova, Alexandra
Text and Data Mining valid from 2020-06-10
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Article History
First Online: 10 June 2020