Quantifying the link between employee engagement, and customer satisfaction and retention in the car rental industry
Crossref DOI link: https://doi.org/10.1007/s11129-022-09253-6
Published Online: 2022-06-13
Published Print: 2022-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Khwaja, Ahmed http://orcid.org/0000-0002-0665-4799
Yang, Nathan
Text and Data Mining valid from 2022-06-13
Version of Record valid from 2022-06-13
Article History
Received: 18 August 2020
Accepted: 11 May 2022
First Online: 13 June 2022