Using the IDEAL model for the construction of a deployment framework of IT Service Desks at the Brazilian Federal Institutes of Education
Crossref DOI link: https://doi.org/10.1007/s11219-020-09499-x
Published Online: 2020-03-07
Published Print: 2020-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
da Silva, Cristiano Domingues
Lins de Vasconcelos, Alexandre Marcos http://orcid.org/0000-0003-4800-0344
Text and Data Mining valid from 2020-03-07
Version of Record valid from 2020-03-07
Article History
First Online: 7 March 2020