Measuring service experience: a utility-based heuristic model
Crossref DOI link: https://doi.org/10.1007/s11628-014-0263-9
Published Online: 2014-12-19
Published Print: 2016-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Chang, Wei-Lun
Huang, Ling-Yao
Text and Data Mining valid from 2014-12-19