Customer forgiveness of unsatisfactory service: manifestations and antecedents
Crossref DOI link: https://doi.org/10.1007/s11628-015-0282-1
Published Online: 2015-06-21
Published Print: 2016-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Yagil, Dana
Luria, Gil
Text and Data Mining valid from 2015-06-21