The role of other customers during self-service technology failure
Crossref DOI link: https://doi.org/10.1007/s11628-016-0325-2
Published Online: 2016-10-28
Published Print: 2017-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Yi, Youjae
Kim, Seo Young
License valid from 2016-10-28