How to explain service failure? Impacts of justifications
Crossref DOI link: https://doi.org/10.1007/s11628-017-0349-2
Published Online: 2017-08-23
Published Print: 2018-06
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Chen, WeiWei
Lee, Hsiao-Ching
Funding for this research was provided by:
National Science Council (NSC101 -2410-H-168-005-SSS)
License valid from 2017-08-23