Impact of managerial control on the relationship between customer incivility and frontline employees’ up-selling behavior
Crossref DOI link: https://doi.org/10.1007/s11628-021-00457-6
Published Online: 2021-09-12
Published Print: 2021-12
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Hur, Won-Moo
Moon, Tae-Won
Kim, Minsung http://orcid.org/0000-0003-0404-1478
Funding for this research was provided by:
Ministry of Education (NRF- 2017S1A5A8022430)
Text and Data Mining valid from 2021-09-12
Version of Record valid from 2021-09-12
Article History
Received: 19 June 2020
Accepted: 13 August 2021
First Online: 12 September 2021