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Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry

Published Online: 2021-11-12

Published Print: 2021-12

Authors

Tai, Yang-Fei

Wang, Yi-Chieh https://orcid.org/0000-0002-3323-3586
Luo, Ching-Ching
Funding

Funding for this research was provided by:

Ministry of Science and Technology, Taiwan (MOST 108-2410-H-041-001)
License Information

Text and Data Mining valid from 2021-11-12

Version of Record valid from 2021-11-12
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Article History

Received: 25 February 2021

Accepted: 29 September 2021

First Online: 12 November 2021

Document is current