Reaching the breaking point: a dynamic process theory of business-to-business customer defection
Crossref DOI link: https://doi.org/10.1007/s11747-014-0385-6
Published Online: 2014-05-06
Published Print: 2015-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Hollmann, Thomas
Jarvis, Cheryl Burke
Bitner, Mary Jo
Text and Data Mining valid from 2014-05-06