One firm’s loss is another’s gain: capitalizing on other firms’ service failures
Crossref DOI link: https://doi.org/10.1007/s11747-014-0413-6
Published Online: 2014-10-09
Published Print: 2015-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Allen, Alexis M.
Brady, Michael K.
Robinson, Stacey G.
Voorhees, Clay M.
Text and Data Mining valid from 2014-10-09