The influence of service employees and other customers on customer unfriendliness: a social norms perspective
Crossref DOI link: https://doi.org/10.1007/s11747-016-0505-6
Published Online: 2016-10-25
Published Print: 2017-11
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Albrecht, Arne K.
Walsh, Gianfranco
Brach, Simon
Gremler, Dwayne D.
van Herpen, Erica
License valid from 2016-10-25