Unveiling the recovery time zone of tolerance: when time matters in service recovery
Crossref DOI link: https://doi.org/10.1007/s11747-017-0544-7
Published Online: 2017-05-25
Published Print: 2017-11
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Hogreve, Jens
Bilstein, Nicola
Mandl, Leonhard
License valid from 2017-05-25