An exploratory study of business-to-business online customer reviews: external online professional communities and internal vendor scorecards
Crossref DOI link: https://doi.org/10.1007/s11747-017-0556-3
Published Online: 2017-07-28
Published Print: 2018-03
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Steward, Michelle D.
Narus, James A.
Roehm, Michelle L.
License valid from 2017-07-28