Leveraging service recovery strategies to reduce customer churn in an emerging market
Crossref DOI link: https://doi.org/10.1007/s11747-019-00634-0
Published Online: 2019-02-07
Published Print: 2020-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Borah, Sourav Bikash
Prakhya, Srinivas
Sharma, Amalesh
Text and Data Mining valid from 2019-02-07
Version of Record valid from 2019-02-07
Article History
Received: 21 July 2018
Accepted: 17 January 2019
First Online: 7 February 2019