Customer satisfaction and firm performance: insights from over a quarter century of empirical research
Crossref DOI link: https://doi.org/10.1007/s11747-019-00657-7
Published Online: 2019-05-31
Published Print: 2020-05
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Otto, Ashley S. http://orcid.org/0000-0003-3670-730X
Szymanski, David M.
Varadarajan, Rajan
Text and Data Mining valid from 2019-05-31
Version of Record valid from 2019-05-31
Article History
Received: 18 June 2018
Accepted: 22 April 2019
First Online: 31 May 2019