A multi-facet item response theory approach to improve customer satisfaction using online product ratings
Crossref DOI link: https://doi.org/10.1007/s11747-019-00662-w
Published Online: 2019-05-20
Published Print: 2019-09
Update policy: https://doi.org/10.1007/springer_crossmark_policy
Peng, Ling http://orcid.org/0000-0002-6034-4580
Cui, Geng
Chung, Yuho
Li, Chunyu
Funding for this research was provided by:
the Research Grants Council Hong Kong (13500314)
Text and Data Mining valid from 2019-05-20
Version of Record valid from 2019-05-20
Article History
Received: 17 June 2018
Accepted: 29 April 2019
First Online: 20 May 2019